LohanLuicy, we strive to ensure that you are satisfied with your purchase. If for any reason you are not fully satisfied, we are here to help. Please read our refund and return policy carefully.

Return Request

  • You can request a return within 3 days of receiving your order.
  • To initiate a return, please contact our customer service at LOHANLUICY@GMAIL.COM. Be sure to include your order number and reason for the return.

Conditions for Returns

  • Items must be returned in their original, unworn, and unwashed condition with all tags attached.
  • Items that are damaged, worn, or altered will not be accepted for return.

Refund Process

  • Once we receive your return request, we will review it and notify you about the approval or rejection of your refund.
  • If the return request is approved, the refund will be processed and credited back to your original payment method within 7 business days.

Exchanges

  • If you prefer an exchange for a different size or color, please indicate this in your return request. The exchanged item will be sent to you within 3-7 business days after we receive the original item.

Shipping Costs

  • Unfortunately, we cannot cover the return shipping costs. All return shipping fees will be the responsibility of the customer.
  • If you received a defective or incorrect item, we will cover the return shipping cost.

Non-Refundable Items

Certain items may not qualify for a refund or return, including but not limited to:

  • Gift cards
  • Discounted or clearance items

Changes to This Policy

We reserve the right to update or modify our refund and return policy at any time. All changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about our refund and return policy or need assistance, please reach out to us: